At Siya Chemical Behror, we strive to ensure our customers are fully satisfied with their purchases. This Refund & Cancellation Policy outlines the terms for canceling orders and requesting refunds.
1. Order Cancellations
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Order Cancellation by Customer:
- Customers may cancel their orders within 24 hours of placing them. Please contact us promptly if you wish to cancel.
- After 24 hours, cancellations may not be accepted if the order is already in processing or has been dispatched.
- Cancellations may be subject to a small administrative fee if applicable.
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Order Cancellation by Siya Chemical Behror:
- We reserve the right to cancel orders in cases such as stock unavailability, incorrect pricing, or other unforeseen circumstances.
- If Siya Chemical Behror cancels an order, a full refund will be issued.
2. Refunds
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Eligibility for Refunds:
- Refunds may be issued for orders canceled within the eligible cancellation period.
- Refunds are also applicable for defective, damaged, or incorrect products, provided the issue is reported within 7 days of delivery.
- Products must be unused and in their original packaging to qualify for a refund.
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Refund Process:
- Once your cancellation or return is confirmed, we will process the refund within [7-10] business days.
- Refunds will be issued to the original payment method used during the purchase.
3. Returns & Exchanges
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Return Eligibility:
- Returns are accepted only for products that are damaged, defective, or do not match the specifications provided.
- The product must be in its original packaging and condition for us to process an exchange or return.
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Return Process:
- To initiate a return, please contact our customer service team within 7 days of delivery with details and proof of the issue.
- Our team will guide you on how to proceed with the return.
4. Non-Refundable Situations
- Custom Orders: Orders for customized products or bulk orders are non-refundable unless they are defective or damaged.
- Used Products: We do not accept returns or issue refunds for products that have been used or altered after delivery.
5. Contact Us
For any questions regarding our Refund & Cancellation Policy, please contact us
